The staff were friendly and attended to any problems quickly.

The car park, straight out of a horror movie.

One of your receptionist was not friendly and did not show me the direction of taking the lift to our rooms.

Was given a room ,musty in smell and without blanket ,poor toilet utilities and poor front line service.

Spacious room and good location in Ipoh city.

The furniture are old and the staff are serious face ad not smiling. The breakfast buffer is not delicious and not much choices.

The view from my room at sunrise was so beautiful, I like also the entrance design.

The breakfast was poor, also the swimming pool.

It is very convenience to go for shopping and food, I like the spacious hotel lobby and christmas decoration.

The Wi-Fi system is not that good, sometimes no line and the speed is very slow.

Friendly, Reasonable price, Town centre, Easy to get food. shopping nearby

Overall is ok. But I would like suggest as follow : 1. No Towel @ Swimming pool 2. Rooms need to be upgraded into modern look 3. Bad odour in lift car

I like its location situated in the middle of town with easy access to good Ipoh food. It is an old hotel but still quite well maintain. Checking in through Booked.net was hassle free except the hotel had overlooked my request for 2 separate beds instead of one king size bed being offered. This oversight was quickly rectified.

It is an old hotel and smell of Indian perfume is very heavy. By the way most of the staff are Indian. I am not trying to say the smell is bad but it is a bit too strong for our liking. On checking in the staff asked me which newspaper I wanted and I told her our local Star paper. But the next morning none was delivered and on inquiry the staff old me not enough to distribute to all. This should not happened because they should know by next morning how many copies are needed. Apparently no body take note of this and I am sure I am not the only one who stayed there on that day who did not receive the morning papers.

Location

Lousy maintenance, dirty (furnitures), empty fridge, cockroaches, gym equipment for a 4 star Hotel way to old, spa cold like a fridge (staff wearing jackets and say they can't switch the ac off.

The central location is good for a city visit

The Syuen is an insult to Ipoh tourism. The foyer bar was not stocked no wine, no beer, no cocktails. Room 500 is a pathetic attempt at a junior suite complete with cracked sink, missing tiles and stained floors. It is located directly above the night club with thumping music until 02.30. The check out clerk was asleep at his desk at 06.45 when we attempted to check out. The porters don't start work until 07.00 making necessary to handle your own luggage. Absolutely awful

The bedroom was big and had some lovely touches, including new hardwood flooring an tinted full-length windows. The bed was wonderfully comfortable. Breakfast was quite nice.

The hotel is undergoing renovations and on the floor I stayed, renovation of the hallways is sorely needed. The carpet is threadbare and stained. The housekeeping staff have obviously been avoiding thoroughly cleaning the bathroom - in my room the base of the toilet was filthy.

Perfect location to eateries. The street isn't so busy though it was xmas eve. Peaceful than Kuala Lumpur anytime

It needs a new coat of paint, change if carpet and a lit brighter lobby

Staff were friendly

Hotel is fairly old and needs to be refurbished

Convient location for food and shopping.

Some of the furniture need replacement. Broken chair in the room.